Terms and Conditions

UK Piers Ltd Terms and Conditions

General Prices

  • We regularly review our prices but if you make a booking in advance, the paid price will remain the same, and is not subject to increase or decrease.
  • We forbid the selling on of activities at an increased price by any third party. In such cases bookings will be automatically void with no refund. This includes but is not limited to, the use of vouchers.
  • Adult Bowling, Laser Quest and Escape Room prices displayed are for persons 16 years or over. Child prices displayed are for persons 15 years or under
  • Captain Kids child prices displayed are for persons 3 years or over. Toddler prices are for under 3 years.

Birthday Parties

  • Parties require a £20.00 deposit to secure the booking – this is non-refundable. Any subsequent payments made can only be refunded if 48 hours written notice is received.
  • Final number of party attendees must be confirmed a minimum of 48 hours prior to the party. If the number attending is below the booked number then you will be charged for the booked number.
  • Meal deals cannot be used as a false party. Maximum of 5 children can be admitted per customer for the meal deal.

Offers and Deals

  • UK Pier Ltd's management reserves the right to withdraw or amend offers at any time.
  • Management's decision is final.
  • Cannot be combined or used in conjunction with any other offer or discount.
  • Restrictions may apply to offers during school and bank holidays.
  • Meal deals cannot be used as a false party. Maximum of 5 children can be admitted per customer for the meal deal.

Arrival Times

  • Please have your booking confirmation ready when arriving.
  • Late arrivals may not be able to play and could lose the total amount paid. Please leave plenty of time for your journey.
  • Laser Quest and Escape room players are recommended to arrive approximately 15 minutes before the booked start time.

Cancellation and amendments

UK Piers LTD have a standard no refund policy on all payments made, either by walk-in, call centre or online. If you wish to cancel a booking you will not be offered a refund.

There are no cancellation rights under The consumer contracts (Information, Cancellation and Additional Charges) regulations 2013 for any scheduled packages or events.

  • If you wish to amend a booking, providing we have at least 48 hours notice, we will be able to modify your booking
  • By confirming your booking, you are accepting to pay the given price, even though a discounted deal may exist.
  • If you are booking a Laser Quest or Escape session, please note that these will need to operate at the scheduled time so please ensure that your group or party arrive at least 15 minutes prior to your booking time, as the session will commence at the scheduled time.

Contact us

If you wish to talk to us about the website or any queries relating to your booking please use the relevant contact details on each site’s landing page.

Our aim is always for you to enjoy your experience and we make every effort to get feedback from customers to help us continually improve. Where this has not been the case we will listen and take action as appropriate to each individual customer’s circumstances. Any feedback can be confidentially sent to info@skegnesspier.co.uk

UK Piers Ltd, Registered in London – No. 4128020.  Registered Office: Skegness Pier, Grand Parade, Skegness, Lincolnshire PE25 2UE